Privacy Policy
This website does not collect your information. Here is exactly what that means.
This page explains what Aluciano Home Services knows about you, where it comes from, and what we do with it. The short version: alucianohvac.com has no forms and sets no cookies, so the only information we ever have is what you choose to tell us on the phone.
Last updated: August 25, 2026
Aluciano Home Services provides heating, cooling, plumbing, and electrical services to homeowners in Chicago and the western suburbs of Illinois. This policy covers alucianohvac.com and the phone calls that come from it, and it is written to say plainly what we collect, what we do not, and what happens to the little information we do end up with.
1. Who we are
Aluciano Home Services is the business that runs alucianohvac.com and answers the phone at (708) 271-3667. If anything in this policy is unclear, or you want to ask about information we hold, calling that number is the way to reach us. It is the only contact method for this site, and we mean that literally: there is no published email address and no contact form anywhere on it.
2. What this website collects
The direct answer is nothing. alucianohvac.com does not have a contact form, a newsletter signup, or an account or login of any kind. It does not run analytics software, does not load an advertising pixel, and does not set cookies. Reading this site does not create a record of you that reaches us, because nothing on it is built to gather one.
- No contact form or email signup anywhere on the site.
- No account, login, or password for visitors to create.
- No cookies set by this site.
- No analytics or tracking software running in the background.
- No advertising pixels of any kind.
3. What happens when you call us
The only way information reaches us is if you pick up the phone and call (708) 271-3667. When you do, we ask for what we need to send someone to your house and do the work: your name, your address, a phone number to reach you, and a description of the problem. We cannot schedule a visit or send a technician without at least that much. If the visit goes forward, we may also note details tied to the job itself, such as the equipment involved or what a technician finds once they are on site.
4. How we use what you tell us
We use the information from that call to schedule the visit, send someone to the correct address, perform the work, bill you for it, and follow up afterward if there is a warranty question or a repeat visit needed. That is the extent of it. We do not use it to build a marketing profile, to target you with advertising, or for anything beyond running the service call you contacted us about.
5. We do not sell or rent your information
We do not sell customer information, and we do not rent it out. Whatever you tell us on the phone stays inside the operation of running your service call. It is not a product we trade, and it is not something we hand off to another company for its own use.
6. When we share information
There are a small number of situations where the information you give us needs to reach someone besides the person who took your call. If the job goes to a technician other than the one you first spoke with, that technician needs your address and a description of the problem to do the work. If billing or bookkeeping for the job is handled by someone other than the technician, they see what is needed to bill you correctly. Beyond people who help us perform the work and handle billing, we share information only when the law requires it, such as in response to a valid subpoena or court order. We do not share your information for marketing purposes, and we do not pass it to anyone outside of what it takes to complete the job you called about.
7. How long we keep your information
We keep service records for as long as we reasonably need them. That includes the length of any warranty tied to the parts or labor involved, since a warranty claim requires us to look back at what was installed and when. It also includes enough history to make a repeat visit faster, since knowing what a technician found in your basement last time saves you from explaining it all over again. Beyond that, we keep records for as long as ordinary tax and accounting practice calls for. We do not hold onto information longer than these purposes require.
The information we hold on customers is the kind you would find in any small service business: names, addresses, phone numbers, and notes about past jobs. We take commercially reasonable steps to keep those records secure and to limit who inside the company can see them to the people who need them to schedule work, perform it, and bill for it. No way of storing information is perfect, and we cannot promise it is immune to every risk, but keeping it secure is something we take seriously in how we run the business day to day.
9. Your choices
Because the website itself collects nothing, there is nothing on the site to opt out of or delete. If you have called us in the past and want to know what we have on file for you, ask us to correct something that is wrong, or ask us to delete records we are not required to keep, call (708) 271-3667 and ask. We will tell you plainly what we can do. In some cases we may need to keep a record anyway, for example if it falls inside a warranty period or if tax and accounting rules require it, and if that is the case we will explain why.
10. Homeowners, not children
Our services are for homeowners, and alucianohvac.com is built for adults arranging home repair work. The site is not directed at children, and we do not knowingly collect information from children. Since the site does not collect information from anyone in the first place, this is more a statement of intent than a technical safeguard, but it is true and worth saying plainly.
11. Changes to this policy
If we change how we handle information, or change what this website does, we will update this page and change the date at the top. We do not keep a mailing list to announce changes through, since the site does not collect email addresses in the first place, so this page is where any change will appear. If you want to know whether anything has changed, check back here.
This policy is governed by the laws of the State of Illinois. Any dispute arising from it would be handled in the state courts of Illinois.
12. Contact us
There is no email address published and no contact form on this site. If you have a question about this policy, about a past service call, or about anything we might hold on file for you, the way to reach Aluciano Home Services is to call.